No, Although most new devices support eSIM these days, please check where you purchased your device or seek professional assistance or contact us via the contact form below and we will advise you.

Yes, Once you create a FREE account then you can login and create an eSIM and then add a data plan for the country you require, you can add as many data plans as you like for as many countries or regions. Data plans are only activated once you arrive in that particular country or region. We suggest adding a data plan before you arrive at your destination. You can create many eSIM's on one account which can be used on other devices you may have or for staff, family or friends.

No, As long as you have an internet connection on your mobile device, tablet or laptop then you can use our mobile phone number and sms services with our mobile app, it does not matter which provider your internet service is being supplied. Create a FREE account then login and apply for a mobile number with the sms service.

Yes, You can receive Two Factor Authentication text messages on our mobile numbers with our mobile and web apps as well as to email or to multiple mobile numbers and or multiple email addresses if required.

• SMS Forward to an Email Address or Multiple Email Addresses.
• SMS Forward to a Mobile Number or Multiple Mobile Numbers.
• Group SMS Numbers Available for Group Conversations.
• Set and Unset Auto Reply Messages.
• Block Unwanted Numbers.
• International SMS via our Multiple Number SMS Service.
• SMS Control Commands enable you to control all the above services by sending SMS messages to your mobile.
• Self Service Portal.

Yes you can make and receive phone calls to and from anywhere in the world as long as you have internet access, the costs are listed HERE. We also have FREE calling plans, please contact us for futher information, we can tailor a plan to suite your individual requirments.

• Click on the "SIGN UP FOR A FREE ACCOUNT" button on the top of this page
• We support any Credit or Debit card  that has the offical Visa or Master Card Logo.

Yes

• Unlimited Lite - 2 Gig of high speed data per day
• Unlimited Standard - 3 Gig of high speed data per day
• Unlimited Max - 5 Gig of high speed data per day

After the daily high speed data allowance, the speed is lowered to LTE speeds with a maximum of 1Mbps upload/download for the remainder of the day. The high speed data allowance is automatically refreshed each 24 hours

Click on the "SIGN UP FOR A FREE ACCOUNT" option at the top of this page then login to see pricing. To see internet pricing, as you create an eSIM then during the process of adding a data plan to the eSIM you will see all the available packages and pricing before committing to the purchase.

The "Add a Buddy" add on feature allows you to VOICE or VIDEO call and CHAT to people you are in contact with on a regular basis, this is at a low additional cost, we supply your buddies with their own mobile app.

Once you create an eSIM via your portal login, then go to the activations tab and scan the QR code, then following the instructions on your phone, tablet or laptop, there is also instructions in the portal.

For manual installation please see the link below.

https://cloudtelecomsolutions.com/index.php/activate-an-esim-with-manual-activation-code/

Please click on the link below for our eSIM Troubleshooting Guide

https://cloudtelecomsolutions.com/index.php/esim-connection-troubleshooting-guide/

Wi-Fi Hotspot Compatibility

• Apple & Android

The Wi-Fi Hotspot / Internet Sharing feature is currently available with all Prepaid (non-unlimited) plans, Unlimited Standard, and Unlimited MAX plans, including Apple iOS and Android smartphones.

• Troubleshooting Wi-Fi Hotspot 

If you are unable to access Wi-Fi Hotspot on your device with a Secure-eSIM plan, please try to restart the phone. Sometimes this is required after installing the eSIM for the first time, to fully initialize the network settings and feature availability.

• Local Network Restrictions

The availability of Wi-Fi Hotspot ultimately depends on the local network operator, and may be restricted in some situations. Although the Wi-Fi Hotspot feature should be available in all regions on all eSIM plans, unfortunately we cannot guarantee availability in every possible situation.

After activating your eSIM via QR code or Manual activation code, you may see the following error message

“Unsupported eSIM”

This error indicates that your device is locked by your carrier, and is not allowed to install plans from other carriers.

You can verify if your device is locked by following the steps below:

• Go to Settings > General, and tap About.
• Under Carrier Lock, you should see the message: No SIM restrictions.
• If the Carrier Lock field says something different, the device is locked.

Solution

Please contact your carrier to have your device unlocked. It can usually be done over-the-air by contacting the carrier's Customer Service phone number or live chat.

Yes, You can also use WhatsApp and other Apps linked to your Secure-eSIM Virtual Phone Number, which will use the eSIM data connection automatically, no setup required other than registering your Secure-eSIM Virtual Phone Number with your various App’s Service Providers

• Europe+ eSIM Plan, 35 Countries:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Greece, Hungray, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portuagal, Romania, San Marino, Slovakia, Spain, Sweden, Switzerland, UK, Ukraine. 

• Asia+ eSIM Plan, 13 Countries:

Australia, China, Hongkong, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam. 

• LATAM+ eSIM, Plan, 17 Countries:

Argentina, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, Mexico, Niccaragua, Panaman, Paraguay, Peru, Uruguay, Venezuela.

• Caribbean+ eSIM Plan, 26 Countries:

Anguilla, Antigua and Barbuda, Bahamas, Barbados, Bonaire, British Virgins Islands, Cayman Islands, Curacao, Donminica, Dominican Republic, Grenada, Jamaica, Montserrat, Netherlands Antilles, Puerto Rico, Saint Barthelemy, St Kitts and Nevis, Saint Lucia, Saint Martin, St Vincent and the Grenadines, Turks and Caicos Islands, US Virgin Islands. 

• Middle East eSIM Plan, 8 Countries:

Egypt, Israel, Jordon, Kuwait, Oman, Qatar, Saudi Arabia, Turkey.

• Balkans eSIM Plan, 9 Countries:

Albania, Bosnia, Bulgaria, Croatia, Greece, Kosovo, Macedonia, Montenegro, Serbia.

• Global eSIM Plan, 119 Countries Including Below: Americas, Europe, Asia, Africa & Middle East:
• Americas 37 Countries:

Antigua and Barbuda, Argentina, Bahamas, Barbados, Bolivia, Brazil, British Virgin Islands, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Curacao, Dominica, Dominican Republic, Ecuador, El Salvador, Guatemala, Honduras, Jamaica, Mexico, Netherlands Antilles, Nicaragua, Panama, Paraguay, Peru, Puerto Rico, Saint Kitts and Nevis, Saint Lucia, Saint Martin, Sint Maarten, St Vincent and the Grenadines, Turks and Caicos Islands, US Virgin Islands, Uruguay, USA, Venezuela.

• Europe 43 Countries:

Albania, Austria, Belgium, Bosnia, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK, Ukraine, 

• Asia 24 Countries:

Armenia, Australia, Azerbaijan, Bangladesh, Brunei, Cambodia, China, Georgia, Hong Kong, India, Indonesia, Japan, Kazakhstan, Kyrgyzstan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Sri Lanka, Taiwan, Thailand, Uzbekistan, Vietnam.

• Africa & Middle East 15 Countries:

Algeria, Bahrain, Eygpt, Israel, Jordon, Kuwait, Morocco, Oman, Pakistan, Qatar, Saudi Arabia, South Africa, Tunisia, Turkey, United Arab Emirates:

Yes, Wi-Fi Hotspot (Internet Sharing) is included where indicated on Unlimited and Prepaid plans. In select locations, Wi-Fi Hotspot may be restricted

Local Network Restrictions:

The availability of Wi-Fi Hotspot ultimately depends on the local network operator, and may be restricted in some situations. Although the Wi-Fi Hotspot feature should be available in all regions on all eSIM plans, unfortunately we cannot guarantee availability in every possible situation.

Troubleshooting Wi-Fi Hotspot:

If you are unable to access Wi-Fi Hotspot on your device with a Secure-eSIM data plan, please try to restart the phone. Sometimes this is required after installing the eSIM for the first time, to fully initialise the network settings and feature availability.

If your Global travel SIM doesn't work or can't be installed on your device, we will provide a 100% refund, no questions asked !

Yes, you can choose to automatically renew any of our Global travel eSIM plans. Simply choose 30 Days and enable Monthly Plan when configuring your eSIM data plan.

Your data is always yours and will never be shared. We utilise enterprise security standards to securely store and process all user data. We keep records containing only the time, data (Megabytes) consumed, and cellular provider of each data connection.